Workhorse
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Case study 01

More work handled.
Less time spent.

Recurring research, reporting, and follow-up were taking time from a small operations team. Automated systems were built to run the repeatable work and put the process in the team’s hands.

Results from this case are not a promise of results elsewhere.

The results

~10 hrsestimated capacity returned each week
14 routinesautomated routines active at handoff, of 17 built
24 workflowsdocumented for the team

What we built

Repeatable work.
A system to run it.

Scheduled automations

Automated daily briefs, research batches, document-access checks, and follow-up.

Working tools

Directories, trackers, and views for day-to-day decisions.

A handoff manual

Schedules, instructions, and known faults, written so the team could run it.

The same hours, in dollars

Time back.
Capacity to put to work.

At the estimated weekly run rate, the systems returned approximately 515 hours of capacity per year—about a quarter of a full-time role’s hours.

Annual capacity at an illustrative $150/hour
$77,250
One-time build · 120 reconstructed hours
− $6,120
Illustrative net capacity value · year one
$71,130
Illustrative net capacity value · three years
$225,630

These figures value principal time. They are not revenue, cash savings, or the cost of replacing an employee.

Fewer missed follow-ups and late handoffs were another intended benefit. No avoided loss is measured or included here.

Assumptions behind the estimates

The annual estimate uses 515 hours at a sustained weekly run rate. At an illustrative $125–$200 hourly rate, that capacity is valued at $64,375–$103,000 per year. The three-year figure assumes the same run rate throughout.

The 120 build hours are reconstructed and valued at an assumed loaded operations rate of $51/hour, giving $6,120. The draft derives that rounded rate from the BLS May 2024 median for business operations specialists, all other ($81,270 divided by 2,080 hours), plus an assumed 30% load.

Year one: $77,250 − $6,120 = $71,130. Three years: (3 × $77,250) − $6,120 = $225,630. Both exclude ongoing upkeep and outside costs. These are illustrative estimates from this project, not independently measured financial returns.

Built to hand over

The work stays
with the team.

The systems and their instructions stayed with the team, with the documentation needed to run the routines and understand known faults.

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